Customer Support

Ecopurity Hospitality Supplies is the most convenient source for cleaning supplies in Miami, Florida. Our job is to help you keep your building clean and sanitized with depending cleaning products that really work.

We're Here to Help!

Fill out the form with any quarry on your mind and we'll get back to you as soon as possible

Call us today and tell us what you need to keep your building clean and we’ll take care of it.

Main Office: (305) 351-3098
Para español: (786) 879-6081

hello@ecopuritysupplies.com

FAQ

How quickly will my order be processed and shipped?

We aim to process and dispatch orders within 2 business days from the date of purchase. However, processing times may vary depending on product availability and order volume.
What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. Your payment information is securely processed, and we do not store any sensitive payment details.
Do you offer same-day delivery?

We strive to accommodate same-day delivery within the South Florida area, including Palm Beach, Broward, and Miami-Dade counties. However, same-day delivery is subject to order time and product availability.
Can I track my order?

Yes, once your order is dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.
What is your return policy?

We accept returns within 5 days of the delivery date for eligible products. To initiate a return, please contact our customer service team for instructions. Refunds will be issued to the original payment method used for the purchase, excluding any shipping fees.
Do you offer bulk discounts?

Yes, we offer discounts on bulk orders. Please contact our sales team for more information and personalized quotes based on your specific requirements.
Can I cancel my order?

Orders can be canceled before they are dispatched. Once the order has been shipped, it cannot be canceled. Please contact our customer service team as soon as possible if you wish to cancel your order.
How can I contact customer support?

You can reach our customer support team via email at [your email address] or by phone at [your phone number]. Our customer service representatives are available during business hours to assist you with any inquiries or concerns.
Do you ship internationally?

At the moment, we only offer shipping within the South Florida area, including Palm Beach, Broward, and Miami-Dade counties. We do not ship internationally.
Are your products suitable for all types of hotels?

Yes, our products are designed to meet the needs of various types of hotels, including luxury resorts, boutique hotels, and budget accommodations. We offer a wide range of supplies to cater to different requirements and preferences.